JT.Let's connect

Strategic account leadership.
With an operator's mindset.

I bring a rare combination of strategic account management, operational leadership and hands-on problem-solving. I genuinely care about the people and businesses I work with, bringing ownership, energy and 100% effort to every challenge. I dig into how a customer's business works, identify what's holding it back and turn strong relationships into measurable growth.

See how I work ↘A little about me →
Joey Tabakin
Strategic AccountsCustomer SuccessHealthcareBusiness OperationsBilingual: English & Spanish

Track record

Accomplishments

$2M+swing versus company trend
$800Kyear-over-year territory growth
$50M+annual business responsibility
100+people led across complex operations

Selected work

Business problems I've helped solve.

Different industries, same approach: get close to the customer, understand the operation and take ownership of the result.

01 / International growth+14% YoY

Growing a Territory During an Industry Downturn

The situation

GLP-1 medications surged and market conditions shifted fast, changing patient buying habits across the board. The impact was industry-wide—company sales dropped nearly 40%.

What I did

Rolled out targeted training, sharpened our marketing with new features, deepened partnerships with doctors and distributors, and kept communication constant across every account.

The result

My territory grew 14% while the broader business declined—a $2M+ swing versus company trend.

02 / Operational leadership+23% throughput

Improving a Struggling Operation

The situation

A $20M+ industrial facility was leaving throughput on the table, with turn-time inefficiencies slowing the whole operation down.

What I did

Dug into turn-time metrics to pinpoint the real bottlenecks, then worked side by side with the team on the floor to build buy-in for the process changes.

The result

Throughput increased 23%, with the team owning the new process rather than just following it.

03 / Customer successHigher conversion

Building a Stronger Customer Journey

The situation

Training across distributors and physician accounts was inconsistent, leaving gaps in onboarding that slowed adoption.

What I did

Standardized the training program end to end—built and taught new modules, and confirmed proper training directly with distributors, doctors and their teams.

The result

Greater confidence at every step of onboarding, which translated into a higher conversion rate.

How I work

“I treat every account like a business, not just a relationship.”
01

Ask enough questions to find the real problem.

02

Move comfortably between strategy and execution.

03

Use data to focus the conversation—not replace it.

04

Build trust while still having the hard conversations.

Experience

A career built across industries.

Spatz Medical

Director, Global Accounts & Customer Success

International distributor growth, key-account strategy, customer success and commercial execution in medical devices.

Cintas

Advanced Production Manager

Led 80+ employees in a $20M+ operation, improving volume, labor efficiency and cost performance.

Salt & Straw

District Manager

Led three high-volume locations and 100+ team members across operations, people and customer experience.

ALDI

District Manager

Owned performance across four stores generating more than $50M annually, including P&L, talent and execution.

A little about me

Curious by nature.
An operator by experience.

I've built my career across healthcare, retail, hospitality and international business. The industries have changed, but the work I enjoy most has stayed consistent: building relationships, solving complicated problems and helping businesses perform better.

I'm at my best when the path isn't obvious—when someone needs to understand the situation, bring people together and figure out what will actually move the business forward.

Outside of work: travel, great food, being outdoors, watching and playing sports, and spending time with friends, family, my wife and dog. I'm also a geography and weather nerd, with an endless curiosity about how businesses—and things in general—work.